How can I make a complaint?

We're sorry that you feel the need to complain, but letting us know when you are unhappy with our service gives us the opportunity to put matters right for you, and improve our service for everyone.

We want to make sure you can contact us, however, you choose:
face-to-face, by phone, by email or in a letter at a convenient time for you
Local Island clients (Jersey, Guernsey, IOM)
International clients

 

 

How helpful did you find this article?

Thank you for leaving some feedback

Thank you for taking the time to leave some feedback. We will use this information to improve our service.

Sorry this didn't answer your question

Please take a moment to leave some feedback, using the form below. PLEASE NOTE: Do not include any personal or account details: we cannot answer specific questions about your account.

Thank you for your rating

Please tell us why you found it useful using the form below. PLEASE NOTE: Do not include any personal or account details: we cannot answer specific questions about your account.

Top questions within Day-to-day banking