What do I do if I cannot remember my memorable word?
You can log in to Online Banking via PINsentry to change your memorable word if you cannot remember it:
1. Under Step 1 enter your surname and your Barclays Wealth 12-digit membership number OR card number OR sort code and account number where indicated
2. Click Next Step
3. Under Step 2 select PINsentry and follow the instructions to log in with Mobile PINsentry or PINsentry card reader
4. Click Log in to Online Banking
5. Select the blue drop down arrow on the top right corner (under your name)
6. Navigate to My Details and click on Change passcode and memorable word
7. Follow the on screen instructions to change your memorable word
OR
If you cannot log in with PINsentry you will need to request a new passcode to set up a new memorable word.
1. Under Step 1 enter your surname and your Barclays Wealth 12-digit membership number OR card number OR sort code and account number where indicated
2. Click Next Step
3. Select Forgotten your passcode? and follow the on screen instructions to request a new passcode
4. Once you received your new passcode you will be asked to set up a memorable word when you log in for the first time with it
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