Payments
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In payments, what does Execution pending mean?
This means we’ve submitted your payment or transfer and it’s been verified or authorised. We’ll send it on the specified date.
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What is a SEPA Credit Transfer?
Introduced in January 2008, this service is for non-urgent payment in Euros to the following countries: SEPA countries are the EU countries and their territories…
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How can I set up a regular payment / standing order?
On your Online Banking Screen:1. Navigate to Move Money2. Click on Set up a standing order3. Choose the account you want to make the payment from4.…
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How do I change a direct debit or set up a new one?
Unlike standing orders, direct debits are administered by the company you’re paying. So, unfortunately, you can’t set up or change a direct debit through…
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In payments, what does "Rejected by bank" mean?
This means that, unfortunately, we’ve had to reject your payment or transfer. Wish to call us to discuss this further? Please Contact us
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How do I set up a payment to a new payee?
On your Online Banking Screen:1. Navigate to Move money2. Click on Make a payment 3. Choose the account you want to make the payment from4. Select Pay…
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What is the latest cleared / available balance?
Your available balance is the most up to date balance, excluding any uncleared cheques paid into your account and any payments made that haven't been processed…
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How can I make a domestic payment?
From your Online Banking "Home" screen: 1. Please log into Online Banking. You will need to log in with PINsentry to make a payment to a new payee.If you…
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What should I do if the company I want to pay isn’t listed?
First, try different search terms to find the company: Search using the company's name exactly as it appears on your bill Search using just a word from…
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How do I set up an international payment?
On your Online Banking "Home" Screen: 1. Navigate to Move money2. Click on International payment3. Choose the account you want to make the payment from4.…