Banking
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I have ordered a replacement Cheque book, how long will it take to receive it?
Once the request has been received we will order and post it to you: Location Timescalesfor Receipt UK 11 - 17 working days Europe 13 - 21…
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What is the criteria for opening an International Personal Account?
You must be able to deposit a minimum of £100,000 (or currency equivalent) within 90 days of opening your account. (Please note this may be different…
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Rates and Fees - International clients
Clients Resident in Channel Islands and Isle of Man - Details of our Rates and Fees International Clients - Details of our Rates…
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What additional information needs to be included on international payments?
Certain countries require additional information to be supplied in payment instructions to enable the transaction to be completed successfully. Please…
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How can I make a complaint?
We're sorry that you feel the need to complain, but letting us know when you are unhappy with our service gives us the opportunity to put matters right…
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What documentation will I need to provide in order to open an account?
The required information can be found here
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Once requested how long will it take to receive my Certificate(s) of Interest?
We’ll produce the Certificate of Interest then post it to you: Location Timescale for Production Timescales for Delivery Timescalefor Receipt UK 4…
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I’ve ordered a Credit book for the first time with you, how long will it take to receive it?
It will take us 5 to 10 working days to produce your Credit book. We’ll then post it to you. Location Production After Production Timescales…
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What are the benefits of your Relationship Managed Service?
You’ll benefit from personalised banking and Private Wealth Management tailored to your needs. Advantages include: Direct contact with your Relationship…
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Do you provide left-hand cheque books?
Yes, we do provide left handed cheque books. These are provided by request only. To request a left handed cheque book, please Contact Us and we'll…