Mobile Banking
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What happens if I lose communication / signal during a transaction?
When you complete a transaction (bill payment, funds transfer etc) you will see a confirmation page that the transaction was successful. If you don't get…
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How do I set up a Sterling Standing Order to a new payee?
You can set up a Standing Order to a new payee in the Barclays app by completing the following steps: On your mobile banking home screen, tap ‘Pay…
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Do I have to pay for Barclays Cloud It?
We won’t charge you to use "Barclays Cloud It", but if you’re using the Barclays app, you may be charged by your service provider for accessing the…
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I want to cancel my Online Banking Membership. What will that mean for my Barclays app?
You’ll be able to see the account you first registered and the accounts within the same profile. All other items, for example Business Accounts, will…
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Once I have registered, how do I log on?
The registration process requires you to set up a 5 digit passcode for the Barclays app.This passcode is then used to access the app in future.Our advanced…
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How do I pay a saved beneficiary on my Barclays app?
You can self-serve using your Barclays app, by completing the below steps. From your Barclays app 'Home' screen: Tap 'Pay & Transfer' Tap 'Pay a recent…
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How do I find a document in Barclays Cloud It?
In the Barclays app, you can either manually search through the list of documents: by scrolling on the main screen or use the 'Find' button to search…
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How can I enable / disable Touch ID on my iOS mobile device?
You can enable / disable Touch ID on an iOS device by completing the following steps. From your Barclays app 'Home' screen: To Enable Touch ID Tap 'More'…
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How can I view the Standing Orders on my account?
You can view your Standing Orders by completing the following steps. From your 'Home' screen: Tap 'Pay & Transfer', on the navigation bar along the…
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I uploaded a Word document to 'Barclays Cloud It', but when I view it - I see a PDF?
We still have your Word document stored. If you download it, you’ll receive it in the same format you uploaded. We use a standard viewer, to allow you…