Online Banking
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How do I find out more about my accounts?
Please log in to Online Banking. 1. Click on the name of your account to see more of it (under My accounts)2. You will now see more about the transactions…
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What is the difference between the interest amount and interest rate?
The interest amount is the total interest you must pay on the deal. The interest rate is the rate at which the interest is calculated.
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How do I pay a company in the UK?
You can self-serve via Online Banking, by following the below steps: From the 'Home' screen: Click 'Pay' at the side of any account Choose the account…
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I’m trying to stop a cheque via Online Banking but the account I used for the cheque isn’t listed. What should I do?
Please Contact Us, we'll be happy to help.
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Do I need to delete my personal details from this computer?
Are you selling this computer, giving it away, or throwing it away?Or is it a public computer?Then we would strongly recommend you delete any saved personal…
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Is it safe to save my details?
Yes, because we only save your surname and membership number. To log in, you still need to provide your secret passcode and memorable word, which we don’t…
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Why can’t I see statements of my accounts?
You can’t receive online statements for all accounts. To view online statements: On the Online Banking screen: Select "Profile" Under section "My…
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What are the various payment types?
We have three payment types: 1. Urgent All urgent payments you’ve made in any currency. 2. Transfer Transfers you’ve made between your own Barclays…
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How do I set up / amend my marketing preferences on Online Banking?
From your Online Banking 'Home' Screen: Click on the 'Profile' icon in the top right of the screen Click on 'Marketing preferences' If needed, you…
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How many days in advance can I arrange a transfer?
You can set up a transfer 365 days in advance. The date you choose is the date the money will leave your account. You can only choose UK banking…