Online Banking
-
How do I get a passcode?
Please register for Online Banking and we’ll e-mail your membership number within 24 hours (if we hold your e-mail address), or send to you…
-
What is LIBOR?
This is the London Interbank Offered Rate booked for the deal. LIBOR is the average interest rate that leading London banks charge when lending to other…
-
How can I receive my statements electronically / go paperless?
You can update your preferences via Online Banking by completing the following steps. From your Online Banking 'Home' screen: Click 'Profile' Click…
-
For foreign exchange deals, what does the remaining balance mean?
This is the amount left if the deal hasn’t been fully exercised.
-
How can I view my Statements in Online Banking?
Personal clients can view their statements immediately View Statements - From your 'Home screen': Tap on the 'Profile' icon - top right of your screen Under…
-
How do I stop an internet banking payment I have made from debiting my account?
If you wish to cancel a payment you have made using Online Banking, please contact us to discuss.
-
What does Debit only UK charges from the account mean?
This is when the UK charges for transferring money are taken from your account.Any international charges will be taken from the money you’re transferring.So…
-
How do I change a statement delivery preference?
You can update your preferences via Online Banking by completing the following steps. From the Online Banking 'Home' screen: Click 'Profile' Click…
-
How often should I change my memorable word and passcode?
For security you should frequently change your memorable word and passcode. We’ll prompt you to do so from time to time to help keep your log-in details…
-
How do I update my Contact Details on Online Banking?
From your Online Banking 'Home' screen: Tap on your 'Profile' icon - top right of your screen Tap on 'Contact Details' You will then be shown your Personal…