How do I cancel an International Payment (BIP) or Same Day Payment (CHAPS) in Online Banking?
On your Online Banking 'Home' Screen:
- Click on 'Move Money'
- Click on 'Manage international and same day payments'
- Select the account you wish to view and manage payments for
- You can select the status and/or date range of the payment you wish to view, then click 'Update'
- Select the payment then click 'View or manage payment
- If you wish you can select the option 'View selected payment details' to see more information
- Once you're happy select 'Cancel payment' then click 'Next'
- You will then see the status of your payment change
- You can continue to view your payments then when ready click 'Cancel' to return to your online banking homepage
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