Messaging
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How do I send a message?
Log in to Online Banking with either PINsentry Card Reader or Mobile PINsentry. You can then access 'Chat' by clicking on the 'Message us' link found…
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How do I order a replacement Debit Card?
On your Online Banking Screen:1. Navigate to Manage accounts 2. Click on Replace a damaged debit card 3. Follow the on screen instructions to order…
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Can I have a cheque book?
Please log in to your Online Banking: 1. Select Manage accounts2. Click on View all online services3. Click on Order from the left menu 4. Click on New…
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Can I delete all my messages in my Inbox at once?
On your Online Banking Screen: 1. Select Profile2. Navigate to My documents and messages3. Click on Secure messages4. Under My messages click on the…
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How do I order copies of my statements?
On your Online Banking Screen:1. Navigate to Manage accounts 2. Click on Copy account statements 3. If you need a duplicate statement there are a…
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How do I stop a cheque?
1. Please log into Online Banking 2. Select Manage Accounts tab 3. Select All online services …
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Can I order a new PIN and a new card?
Was your card lost or stolen? Please contact us immediately to put a stop on your card. Call our 24-hour helpline on +44 (0) 1604 230 230. Was your…
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Can I have a paying-in book?
Please log in to your Online Banking: 1. Select Manage Accounts2. Click on View all Online Services3. Click on Order from the left menu 4. Click…
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The account for the chequebook I want to order isn’t listed. What should I do?
The list only includes accounts registered with Online Banking that have chequebooks. Want a chequebook for an account not listed? Please call us,…
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I’m trying to stop a cheque via Online Banking but the account I used for the cheque isn’t listed. What should I do?
Please Contact Us, we'll be happy to help.