Payments
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When will you process my payment?
Please view our cut off times.
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How do I find out more about my accounts?
Please log in to Online Banking. 1. Click on the name of your account to see more of it (under My accounts)2. You will now see more about the transactions…
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What do the charge options mean?
Deduct from the payment By choosing this option we will debit all charges associated with this transfer from the payment you have requested. The…
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How do I pay a company in the UK?
You can self-serve via Online Banking, by following the below steps: From the 'Home' screen: Click 'Pay' at the side of any account Choose the account…
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How can I make a payment in a currency that isn’t listed?
We have a large list of currencies. However, if you’d like to make a payment with a currency that isn’t on our list, please Contact Us
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How do I change a Sterling Standing Order / Regular Payment?
On your Online Banking Screen: From your Home screen scroll down to the navigation icon bar Tap 'Manage your payments' Tap 'Personal' for account type Select…
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What is the start date of an option?
The start date is when you can begin to exercise your option to buy the shares.
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In payments, what does Cancellation Failed mean?
This means that, unfortunately, we tried to cancel the payment as you requested, but failed. The payment or transfer has therefore been completed.
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For foreign exchange deals, what does the remaining balance mean?
This is the amount left if the deal hasn’t been fully exercised.
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Can I save a new layout for my statements?
Sorry, no, you can’t. You can only change your layout for your current session. When you next log in, your statement will change back to the standard…