Online Banking
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When will you process my payment?
Please view our cut off times.
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How do I find out more about my accounts?
Please log in to Online Banking. 1. Click on the name of your account to see more of it (under My accounts)2. You will now see more about the transactions…
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What do the charge options mean?
Deduct from the payment By choosing this option we will debit all charges associated with this transfer from the payment you have requested. The…
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How do I pay a company in the UK?
You can self-serve via Online Banking, by following the below steps: From the 'Home' screen: Click 'Pay' at the side of any account Choose the account…
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How do I remove my saved details from my computer?
When you go to log in to your Online Banking under Step 1 click on Forget this IDIf you want your computer to remember your details again at any time you…
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I’m trying to stop a cheque via Online Banking but the account I used for the cheque isn’t listed. What should I do?
Please Contact Us, we'll be happy to help.
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How can I make a payment in a currency that isn’t listed?
We have a large list of currencies. However, if you’d like to make a payment with a currency that isn’t on our list, please Contact Us
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How do I set up my preferences?
On your Online Banking 'Home' Screen: 1. Click on 'Profile' 2. Under 'Communication preferences' you will find options for Statement and…
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How often should I change my memorable word and passcode?
For security you should frequently change your memorable word and passcode. We’ll prompt you to do so from time to time to help keep your log-in details…
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How do I change a Sterling Standing Order / Regular Payment?
On your Online Banking Screen: From your Home screen scroll down to the navigation icon bar Tap 'Manage your payments' Tap 'Personal' for account type Select…