Online Banking
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How do I update my Contact Details on Online Banking?
From your Online Banking 'Home' screen: Tap on your 'Profile' icon - top right of your screen Tap on 'Contact Details' You will then be shown your Personal…
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How can I view my debit card PIN?
You will need to have your mobile phone and debit card with you. Once logged into Online Banking: Select 'Manage Accounts' from the menu bar Under 'Card…
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What are received documents?
These are documents we’ve sent you via Online Banking secure messages.
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How can I get online statements?
On your Online Banking Screen: 1. Navigate to My preferences2. Click on Statement and letter preferences3. Under Delivery method you can choose Online…
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What statements can I see on Online Banking?
You can see two types of statements on Online Banking: Foreign Currency UK Sterling
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How can I amend my existing Standing Order?
You can self-serve via Online Banking by following the below steps: From your Home screen scroll down to the navigation icon bar Tap 'Manage your payments' Tap…
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What is LIBOR?
This is the London Interbank Offered Rate booked for the deal. LIBOR is the average interest rate that leading London banks charge when lending to other…
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How can I receive my statements electronically / go paperless?
You can update your preferences via Online Banking by completing the following steps. From your Online Banking 'Home' screen: Click 'Profile' Click…
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Why can’t I see statements of my accounts?
You can’t receive online statements for all accounts. To view online statements: On the Online Banking screen: Select "Profile" Under section "My…
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What are sent documents?
These are documents you’ve sent us via Online Banking secure messages.