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How do I set up a Sterling Standing Order to an existing payee?
You can set up a Standing Order to an existing payee in the Barclays app by completing the following steps: On your mobile banking home screen, tap…
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What is SEPA?
SEPA stands for Single Euro Payments Area. Devised by the European Central Bank and the EC, it is a single payment market in the UK. The advantages of…
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What should I do if I don’t recognise some of the transactions on my account?
Your security is our utmost priority.This is why we display your last log in date whenever you log in.Didn't log in on that date? Check there are no suspicious…
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How can I view my debit card PIN?
You will need to have your mobile phone and debit card with you. Once logged into Online Banking: Select 'Manage Accounts' from the menu bar Under 'Card…
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How do I search for something in Online Banking?
You can self-serve by completing the following steps. From your 'Home' screen: Click 'Search' to begin - in the top right hand corner of the screen A…
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The account for the chequebook I want to order isn’t listed. What should I do?
The list only includes accounts registered with Online Banking that have chequebooks. Want a chequebook for an account not listed? Please call us,…
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What is meant by "boiler room" fraud?
This is a common scam whereby fraudsters pose as sales people and contact unsuspecting individuals to offer them seemingly exciting investments, such as…
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How do I give my accounts 'nicknames'?
You can self-serve by completing the following steps. From your 'Home' screen: You can edit the name of your account by hovering over the existing name Click…
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What do the charge options mean?
Deduct from the payment By choosing this option we will debit all charges associated with this transfer from the payment you have requested. The…
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Why should I take care when downloading things?
Downloads can be used by fraudsters to install malicious software onto your computer. This software can be used to steal your personal details and identity. To…