Ask a question
-
What services do you have for disabled clients?
We have a range of services, including statements in Braille or large print and brochures in Braille, large print or audio. To find out more…
-
I have already set up payees / beneficiaries on my account via Online Banking. Can I use the Barclays app to make payments to these payees?
You can make payments to the following: International Accounts Any existing beneficiary in Online Banking. Set-up New Payees You can set up New Payees…
-
I'm worried about becoming a victim of cheque fraud, what can I do to protect myself?
The below actions can help protect you against becoming a victim of cheque fraud: Don’t accept cheques from people you don’t know and/or trust Be…
-
What do I do if I didn’t log in when Online Banking states?
Your security is our utmost priority. We display your last log-in date and last submitted payment date whenever you log in.Didn't log in on that date? Check…
-
What are my account Terms and Conditions?
When you opened your first account, you signed a Client Agreement. Your Client Agreement outlined your Terms and Conditions, which we update from time…
-
How can I receive my statements electronically / go paperless using my Barclays app?
You can change to paperless statements and documents, by completing the following steps: From your Barclays app 'Home' screen: Tap 'More' Tap…
-
How can I get online statements?
On your Online Banking Screen: 1. Navigate to My preferences2. Click on Statement and letter preferences3. Under Delivery method you can choose Online…
-
In payments, what does Cancellation Pending mean?
This means our system is attempting to cancel this payment following your request.
-
How often will I receive a mortgage statement?
We'll send your mortgage statements annually. This will show:The monthly payments you've made in the last twelve months Your mortgage balance (at a given…
-
I am thinking of moving house. What mortgages do you offer?
We offer a range of mortgages for home movers. International clients Find out more Local Island clients (Jersey, Guernsey, IOM) Find out more