Banking
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How can I make a complaint?
We're sorry that you feel the need to complain, but letting us know when you are unhappy with our service gives us the opportunity to put matters right…
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I have not received my Statement and would like a copy, how long will this take?
You are able to obtain a copy of your statement immediately if you have Online Banking. Alternatively, we’ll order, produce and then post it to you: Location…
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How long will it take to update my information?
We’ll usually update your details within five working days. It all depends on your request.
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How can I get access to a wider range of investment products?
At Barclays we offer a wide range of investment products. Find our more about our current Investment Range Local Island clients (Jersey, Guernsey, IOM) International…
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Do you provide left-hand cheque books?
Yes, we do provide left handed cheque books. These are provided by request only. To request a left handed cheque book, please Contact Us and we'll…
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I've ordered a cheque book for the first time with you. How long will it take to receive it?
It will take us 4 to 5 working days to produce your cheque book. We’ll then post it to you: Location Production After Production Timescales for receipt In…
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What are my account Terms and Conditions?
When you opened your first account, you signed a Client Agreement. Your Client Agreement outlined your Terms and Conditions, which we update from time…
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What services do you have for disabled clients?
We have a range of services, including statements in Braille or large print and brochures in Braille, large print or audio. To find out more…
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Can I have an overdraft / increase my existing overdraft on my account?
Having an overdraft applied to your account or increasing an existing overdraft is subject to status. Please Contact Us to discuss further.
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How do I stop receiving marketing information from you?
We occasionally send details about special offers, products and services that we feel would interest you. If you’d prefer not to receive any marketing…