Cards
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I am going on holiday, do I need to advise you so that my card will work?
Not anymore. Our fraud detection systems are constantly verifying transactions to ensure your security when you use your debit card abroad. This means…
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Can I change my PIN?
Yes. If you find it hard to remember your PIN, you can choose a more memorable one at most Barclays cash machines (this facility is not available when…
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I've accidently broken / damaged my Barclaycard, how can I request a replacement?
To order a replacement Barclaycard please call our customer services on +44 (0)844 811 9111 or +44 (0)800 587 2104 (Textphone). We’re here to help 24…
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Can I use Chip & PIN outside the UK?
Yes. Chip and PIN is in many countries worldwide – so you may need your PIN to make purchases abroad. Unlike the UK, you won’t find a PIN unlock or…
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My Sterling Debit Card is due to expire soon? When will I receive my replacement?
A replacement card will be automatically sent 4 weeks prior to your old card expiring. If you have not received your replacement card 1 week prior to your…
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How can I stop my Debit Card being used in certain types of retailers?
From your Barclays app 'Home' screen: Select 'Cards' under the 'Account Management' section Choose the relevant card - if you have multiple cards - use…
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What are debit cards?
Debit cards allow you to pay for goods in shops and withdraw money at cash machines. The money is automatically taken or reserved from your current account…
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How long will it take to receive my replacement Sterling Debit card?
Delivery will take: Destination Timescale to Receive Card (Production and Postage) UK 3 working days Europe 8 - 12 working days Rest of the…
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How can I investigate a Debit Card transaction, I don't recognise, using my Online Banking?
Clients can now self-serve via Online Banking by following the below steps: From the Online Banking 'Home' screen: Click on the account the transaction…
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How do I view my Debit Card PIN in my Barclays app?
You can now self-serve via 'The Barclays app', by completing the following steps: From your 'Home' screen: Tap 'Cards' Tap 'View PIN' Enter your…