Cards
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My debit card is damaged — what should I do?
Order a new card online: Please log in to Online Banking. Click Manage accounts. Under Card Services select Replace a damaged debit card Follow the…
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How can I avoid card fraud when abroad?
To protect yourself from card fraud: Look after your card Never leave your card in your hotel unless you lock it away in the safe. Swipe your own…
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What are debit cards?
Debit cards allow you to pay for goods in shops and withdraw money at cash machines. The money is automatically taken or reserved from your current account…
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Can I use Chip & PIN outside the UK?
Yes. Chip and PIN is in many countries worldwide – so you may need your PIN to make purchases abroad. Unlike the UK, you won’t find a PIN unlock or…
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How can I keep my cards safe?
To keep your cards safe: Cancel lost or stolen cards immediately Make a list of our emergency numbers and any other card issuers and keep them handy Protect…
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What if I want to use my Chip and PIN card in a shop without Chip and PIN facilities?
You can still sign to authorise your payment. It’s therefore vital you sign the back of your card.
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How can I personalise the Contactless Payment Limit on my Sterling Debit Card?
You can set a personalised Contactless Payment Limit on your Sterling Debit Card. This limit can be from £5 upto £100, in multiples of £5.Alternately,…
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How does Chip & PIN work?
Your credit or debit card has a chip in it, which helps boost your card security. The chip uses sophisticated processing to identify genuine cards…
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Do I save money if I use my card in a cash machine abroad that’s part of the Global Alliance?
Yes. What is the Global Alliance? It’s a group of banks, including Barclays, that have agreed you won’t have to pay certain transaction charges when…
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Should I ever give my PIN online or over the phone?
No. You should only use your PIN in a cash machine or in a Chip and PIN machine, for example when making a purchase in a shop. To pay for things over…