Online Banking
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What’s a passcode?
Your passcode is your five-digit password that you use to log in to Online Banking. We recommend you change your passcode regularly to maximise your security.
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How do I cancel a Direct Debit?
On your Online Banking Screen: 1. Navigate to Move Money2. Click on Transfers, Standing Orders and Direct Debits 3. Select your account4. Select Direct…
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A message 'Error 321800' came on screen while I was submitting a payment online. What does this mean?
This error means that the beneficiary bank you are wanting to send this payment to are not part of the Faster Payment Scheme. Please call us if you…
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How do I make an urgent payment in any currency?
From your Online Banking Home Screen: 1. Navigate to Move Money2. Click on International Payment 3. Following the on screen instructions to make an international…
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What are the different ways you could charge me when I make transfers?
International Payments There are three main ways you could be charged. Deduct all charges from the payment. Debit all charges from the account. Debit…
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How do I transfer money between my Barclays accounts in international currencies?
From your Online Banking Home Screen: Select the Account you want to transfer from Tap the 'Transfer' icon to the right of your account balance Select…
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Can I save my membership number and surname, so I don’t have to type them every time I log in?
Yes, you can. When you log in to Online Banking on a private device, please click in the box next to Remember me. (This is below where you type your…
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How can I make a future dated transfer between accounts on Online Banking?
You can self-serve via Online Banking by following the below steps: From the Online Banking 'Home' screen: Click a 'Transfer' - these are to…
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What types of payment, or transfer, can I make via Online Banking?
You can: transfer money between your Barclays accounts Pay a bill or someone else in the UK Make an International Payment
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In payments, what does Manual processing mean?
This means we’re manually processing your payment. Please check the statement of the account you’ve paid from to check we’ve made the payment.