Online Banking
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What’s the best type of passcode?
The best passcode is memorable but safe. We strongly recommend you: Don’t use your date of birth Don’t use the date of birth of a relative Memorise…
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How do I suspend the alerts?
It is possible to apply a permanent or temporary suspension to your Text Alert Preferences. To apply a temporary suspension to the alerts between two…
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How can I see a list of all the standing orders and direct debits I’m paying?
From your Online Banking Screen: 1. Navigate to Move Money2. Click on Transfers, Standing Orders and Direct Debits 3. Select your account you want to search…
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How do I apply / register for Online Banking?
To apply / register please contact us
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What is the auto-rollover period for Treasury Deposits?
To help you control your Deposits with ease, we automatically reinvest – or rollover – your money into a new deal after a set term. The auto-rollover…
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What is the closing balance?
This is the total amount you had in your account at the close of business last night.
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What is the overdraft limit?
This is the maximum amount we’ve authorised you to borrow.
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How do I cancel a Sterling Standing Order / regular payment?
To Cancel a Sterling Standing Order complete the following steps: From the Homescreen scroll down to navigation bar of icons and select 'Manage…
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What is the Overdraft(s) and Emergency Borrowing alert?
This alert keeps you informed if you pass into any Overdraft and/or Emergency Borrowing limits which will result in charges to your account. Subject to…
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How can I make an international payment to someone I normally pay in the UK?
Even though you normally pay your recipient in the UK, you'll need to set the payment up again from the beginning. To make an International Payment,…