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How do I change the frequency of my statements?
There are several options you can choose from, to change your Statement Frequency: Via Online Banking You can self-serve by completing the following…
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How do I get a membership number?
Please register for Online Banking and we'll e-mail your membership number within 24 hours (if we hold your e-mail address) or by post. The e-mail will…
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Can I pay a cheque into an account by mail?
The following information is for clients of Barclays International & Crown Dependencies only. We are unable to process any cheques for customers of…
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What is the Account Balance going below alert?
This alert informs you any time your current account balance is lower than the limit you choose when registering. You can set your trigger balance by adding…
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Can I have a cheque book?
Please log in to your Online Banking: 1. Select Manage accounts2. Click on View all online services3. Click on Order from the left menu 4. Click on New…
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How can I update my personal details?
You have several options to change your address, telephone number and email address via Online Banking, Barclays app or by telephone: Via Online…
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How can I give my accounts 'nicknames'?
You can add 'nicknames' to your accounts, to personalise and quickly identify them, by completing the below steps. From your Barclays app 'Home' screen: Tap…
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What is the 'W-8BEN Form' scam that I've been made aware of?
The W-8BEN form is a legitimate US tax exemption document. Fraudsters try to use the W-8BEN form to gain personal information including your mother’s…
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A cash machine didn't give me my money but it appears on my statement. Can I request my money back?
Transactions at a Barclays cash machine in the UK, Channel Islands or Isle of Man are usually refunded within 2 working days. Transactions anywhere else…
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How do I cancel a Direct Debit in The Barclays app?
If you are looking to cancel a Direct Debit in The Barclays App, this handy video guide will show you how: https://ciiom.barclays.com/digital-services/mobile-banking/barclays-mobile-banking-support/