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How do I set up an international regular payment?
To set up an international regular payment please Contact Us
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Can I post you a cheque to pay into my International Bank Account?
Yes. Please send cheques with a completed paying in slip to us. If you do not have a paying in slip, please write the sort code and account number of the…
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How long does it take for my payment to be made, using the Barclays app?
Payments to Barclaycard Please allow 1 working day from receipt of funds by us, before the funds are available for you to spend. However, we are looking…
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I would like to request a same day payment using 'CHAPS', when does the request need to be received?
A CHAPS payment is a same day Sterling transfer to another bank, or branch in the UK, Channel Islands and the Isle of Man. All 'CHAPS' payment requests…
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How long will it take to set up a Standing Order?
From receipt of the instruction, it should take 2 working days to set up your Standing Order Mandate. There are a number of options available to clients…
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What is the 'W-8BEN Form' scam that I've been made aware of?
The W-8BEN form is a legitimate US tax exemption document. Fraudsters try to use the W-8BEN form to gain personal information including your mother’s…
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How do I set, amend or remove my Notification Alert Preferences?
From your Online Banking homepage: Click on the 'Profile' icon at the top right corner of the screen Click 'Notification preferences' You will then be…
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Can I change the date of my mortgage repayments?
Yes – you can. However, you’ll be charged for the extra daily interest for the first month. For example, if you’ve moved your payment date…
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I have been given a cheque by someone whose bank is outside of the UK, can I still pay this into my account?
A foreign cheque, one drawn on a bank outside of the UK, can be paid into your account using services called 'Negotiation' or 'Collection'. You do this…
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Can I delete all my messages in my Inbox at once?
On your Online Banking Screen: 1. Select Profile2. Navigate to My documents and messages3. Click on Secure messages4. Under My messages click on the…