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How can I View / Order a redemption statement / settlement amount via Online Banking?
From your Online Banking 'Home' screen: 1. Click on 'Mortgage Management' 2. Click on 'Get a mortgage settlement amount' 3. Scroll down until you see the…
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I am having trouble making a payment to my Barclaycard using the Barclays app. Why is this?
Please contact us to discuss by calling +44(0)333 200 1014.
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A cash machine didn't give me my money but it appears on my statement. Can I request my money back?
Transactions at a Barclays cash machine in the UK, Channel Islands or Isle of Man are usually refunded within 2 working days. Transactions anywhere else…
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What is the 'Barclays job offer' email scam that I've been made aware of?
As part of this scam, you are invited either by email or website to apply for a job at ‘THE NEW BARCLAYS NIGERIA BANK PLC’ branch. Once you have provided…
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What is the Account Balance going below alert?
This alert informs you any time your current account balance is lower than the limit you choose when registering. You can set your trigger balance by adding…
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Can I use my debit card abroad?
Yes, you can use your debit card in millions of shops and cash machines worldwide - anywhere you see the VISA sign. If you use your Debit Card abroad or…
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What should I do if I have been a victim of fraud?
If you have been unfortunate to fall victim to fraud on your Barclays account(s) or card(s), please contact us immediately and we will do everything we…
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What is a SEPA Credit Transfer?
Introduced in January 2008, this service is for non-urgent payment in Euros to the following countries: SEPA countries are the EU countries and their territories…
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What is the Account short name?
When signing up to one or more alerts you are required to input a 1 - 5 character short name. This short name field is used for SMS purposes only to help…
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How do I make a Future Dated Transfer between accounts on my Mobile Banking app?
You can arrange a future dated transfer between accounts, our handy video guide will show you how: https://ciiom.barclays.com/digital-services/mobile-banking/barclays-mobile-banking-support/