Ask a question
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How can I make a transfer to another one of my accounts?
From your Online Banking Home Screen: Select the Account you want to transfer from Tap the 'Transfer' icon to the right of your account balance Select…
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I am an existing client, how long will it take to open an International Saver Account?
Once we are in receipt of a fully completed and signed application form and supporting documentation (if applicable) your account will generally be opened…
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How much notice do I need to give to arrange a Cash Collection?
Ideally, please let us know 5 working days before (but as a minimum, at least 2 days before), you want to collect the money.
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What are my account Terms and Conditions?
When you opened your first account, you signed a Client Agreement. Your Client Agreement outlined your Terms and Conditions, which we update from time…
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How can I find out the balance left on my mortgage?
We can tell you the balance you have left on your mortgage over the phone. Call us on +44 (0) 1624 684 305. Please tell us if you are looking for…
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What happens if I lose communication / signal during a transaction?
When you complete a transaction (bill payment, funds transfer etc) you will see a confirmation page that the transaction was successful. If you don't get…
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What’s a passcode?
Your passcode is your five-digit password that you use to log in to Online Banking. We recommend you change your passcode regularly to maximise your security.
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My Sterling Debit Card is due to expire soon? When will I receive my replacement?
A replacement card will be automatically sent 4 weeks prior to your old card expiring. If you have not received your replacement card 1 week prior to your…
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How long will it take to receive my replacement Sterling Debit card?
Delivery will take: Destination Timescale to Receive Card (Production and Postage) UK 3 working days Europe 8 - 12 working days Rest of the…
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Who can use Barclays Cloud It?
Barclays 'Cloud It' is available to Barclays Wealth and Premier International clients.