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What should I do if the company I want to pay isn’t listed?
First, try different search terms to find the company: Search using the company's name exactly as it appears on your bill Search using just a word from…
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When will I need to use my five-digit passcode?
You will need to use your five-digit passcode every time you log into Barclays Online Banking. You will only be required to use your memorable word if…
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How do I set up an international payment?
On your Online Banking "Home" Screen: 1. Navigate to Move money2. Click on International payment3. Choose the account you want to make the payment from4.…
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How do I register for the Barclays app?
To register the Barclays app, you will be guided by screens to call the Client Service Centre, to request an 'Activation Code' for the app. You will need: to…
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What should I do if I have been a victim of fraud?
If you have been unfortunate to fall victim to fraud on your Barclays account(s) or card(s), please contact us immediately and we will do everything we…
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Can I order a new PIN and a new card?
Was your card lost or stolen? Please contact us immediately to put a stop on your card. Call our 24-hour helpline on +44 (0) 1604 230 230. Was your…
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Which accounts can I view in the Barclays app?
Once you’ve registered your current account, your personal accounts (including your Barclaycard personal accounts) which you view on Online Banking will…
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How do I make a payment using the Barclays app?
Once you've logged in using your secure passcode, select one of the below options: Existing payee details held 'Payments' icon from the navigation bar Choose…
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How long does it take for my payment to be made, using the Barclays app?
Payments to Barclaycard Please allow 1 working day from receipt of funds by us, before the funds are available for you to spend. However, we are looking…
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How do I register for the Barclays app in the UK?
You'll need: A UK-registered mobile phone number and your Barclays current account details A web-enabled Android phone (5.0 or above), BlackBerry (OS…