Ask a question
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How can I find out the balance left on my mortgage?
We can tell you the balance you have left on your mortgage over the phone. Call us on +44 (0) 1624 684 305. Please tell us if you are looking for…
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What is the overdraft limit?
This is the maximum amount we’ve authorised you to borrow.
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How do I cancel a Sterling Standing Order / regular payment?
To Cancel a Sterling Standing Order complete the following steps: From the Homescreen scroll down to navigation bar of icons and select 'Manage…
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What is the latest cleared / available balance?
Your available balance is the most up to date balance, excluding any uncleared cheques paid into your account and any payments made that haven't been processed…
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What’s a passcode?
Your passcode is your five-digit password that you use to log in to Online Banking. We recommend you change your passcode regularly to maximise your security.
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What are the benefits of your Relationship Managed Service?
You’ll benefit from personalised banking and Private Wealth Management tailored to your needs. Advantages include: Direct contact with your Relationship…
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I’ve ordered a Credit book for the first time with you, how long will it take to receive it?
It will take us 5 to 10 working days to produce your Credit book. We’ll then post it to you. Location Production After Production Timescales…
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Can I order a new PIN and a new card?
Was your card lost or stolen? Please contact us immediately to put a stop on your card. Call our 24-hour helpline on +44 (0) 1604 230 230. Was your…
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How can I make a complaint?
We're sorry that you feel the need to complain, but letting us know when you are unhappy with our service gives us the opportunity to put matters right…
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How do I view transactions on my account Online?
To quickly view the latest transactions on your account: From your 'Home' screen Tap on 'Show Recent Transactions', below the sort code & account…