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I am thinking of moving house. What mortgages do you offer?
We offer a range of mortgages for home movers. International clients Find out more Local Island clients (Jersey, Guernsey, IOM) Find out more
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Is it safe to save my details?
Yes, because we only save your surname and membership number. To log in, you still need to provide your secret passcode and memorable word, which we don’t…
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What should I do if I don’t recognise some of the transactions on my account?
Your security is our utmost priority.This is why we display your last log in date whenever you log in.Didn't log in on that date? Check there are no suspicious…
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How secure is your website?
We take the security of your financial information seriously, and take every step to protect you online. We also use the latest technology, including…
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Why should I take care before opening email attachments?
Email attachments are a common way to spread viruses. Be wary of attachments sent to you by email, especially if you don’t recognise the sender. Does…
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How do I give my accounts 'nicknames'?
You can self-serve by completing the following steps. From your 'Home' screen: You can edit the name of your account by hovering over the existing name Click…
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Do I save money if I use my card in a cash machine abroad that’s part of the Global Alliance?
Yes. What is the Global Alliance? It’s a group of banks, including Barclays, that have agreed you won’t have to pay certain transaction charges when…
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What does Debit all charges from the account mean?
This is when all the charges for transferring money are taken from your account.So your recipient will receive the full amount you specified. Important As…
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Why should I be wary of using public computers?
If you use public computers, including Internet cafés and wireless hotspots, it’s more likely your online details could be compromised. To protect…
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What does Debit only UK charges from the account mean?
This is when the UK charges for transferring money are taken from your account.Any international charges will be taken from the money you’re transferring.So…