Ask a question
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Can I save a new layout for my statements?
Sorry, no, you can’t. You can only change your layout for your current session. When you next log in, your statement will change back to the standard…
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How can I keep my documents safe?
To keep your personal documents safe: Keep them safely locked away at home or at your bank Contact the issuing organisation immediately if your documents…
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What is Anti-virus protection?
Anti-virus software is used to prevent, detect and remove known viruses. When you use anti-virus software, ensure that you carry out regular software…
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Who can I make payments to, using the Barclays app?
You can make payments to any existing payees, such as friends, family and businesses, that you have set up or made payments to in your Online Banking…
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Where can I learn more about fraud protection?
The Barclays Wealth website contains lots of information about how you can protect yourself from financial fraud. In addition we recommend the following…
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Can I set up more than one payment type at the same time?
Unfortunately, no. If you want to set up more than one payment or transfer from the same account, you’ll have to do so individually.
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How can I personalise the Contactless Payment Limit on my Sterling Debit Card?
You can set a personalised Contactless Payment Limit on your Sterling Debit Card. This limit can be from £5 upto £100, in multiples of £5.Alternately,…
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How do I navigate through the alert selection screen?
You can set your Text Alert Preferences by selecting the account you wish to register for and clicking NEXT. Once the preferences for that account are…
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Do you have any advice on how to fight fraud?
Please keep your banking details safe and do not divulge them to strangers without reason and checking credentials. If you think you've been the victim…
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In payments, what does carried forward mean?
When completing an online payment, if you see the payment status 'carried forward' please contact us so we can ensure your payment is completed…