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Why should I take care before opening email attachments?
Email attachments are a common way to spread viruses. Be wary of attachments sent to you by email, especially if you don’t recognise the sender. Does…
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Do I save money if I use my card in a cash machine abroad that’s part of the Global Alliance?
Yes. What is the Global Alliance? It’s a group of banks, including Barclays, that have agreed you won’t have to pay certain transaction charges when…
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What should I do if I receive a suspicious email or text message?
We’ll never send you an email or text asking for personal information, or redirecting you to our online banking system. Please delete all messages without…
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Why should I be wary of using public computers?
If you use public computers, including Internet cafés and wireless hotspots, it’s more likely your online details could be compromised. To protect…
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What does Debit only UK charges from the account mean?
This is when the UK charges for transferring money are taken from your account.Any international charges will be taken from the money you’re transferring.So…
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How do I add tags or alerts to my documents in Barclays Cloud It?
Once you’ve saved your document in Cloud It, find your document and edit details. Within 'Edit details' you can add by following on screen instructions: an…
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Will I be charged for text alerts sent from Barclays Cloud It?
No, all Barclays Cloud It text alerts are free. However, your service provider may charge you for receiving texts when you’re abroad.
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How do I change a statement delivery preference?
You can update your preferences via Online Banking by completing the following steps. From the Online Banking 'Home' screen: Click 'Profile' Click…
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How often should I change my memorable word and passcode?
For security you should frequently change your memorable word and passcode. We’ll prompt you to do so from time to time to help keep your log-in details…
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How do I update my Contact Details on Online Banking?
From your Online Banking 'Home' screen: Tap on your 'Profile' icon - top right of your screen Tap on 'Contact Details' You will then be shown your Personal…