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I'm thinking of remortgaging, what do I do?
To find out more about moving your mortgage to us, click on the relevant link below International clients Further information Local Island clients…
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If I change to online statements, can I change back to paper statements?
Yes, you can. To change back to paper statements, complete the following steps:1. Select Profile2. Navigate to Communication Preferences3. Click on…
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How many days in advance can I arrange a transfer?
You can set up a transfer 365 days in advance. The date you choose is the date the money will leave your account. You can only choose UK banking…
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Do I need to delete my personal details from this computer?
Are you selling this computer, giving it away, or throwing it away?Or is it a public computer?Then we would strongly recommend you delete any saved personal…
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How does Chip & PIN work?
Your credit or debit card has a chip in it, which helps boost your card security. The chip uses sophisticated processing to identify genuine cards…
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How do I pay a saved beneficiary on my Barclays app?
You can self-serve using your Barclays app, by completing the below steps. From your Barclays app 'Home' screen: Tap 'Pay & Transfer' Tap 'Pay a recent…
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What is spyware?
Spyware is a program that can secretly gather information about you while you use your computer. Spyware can: Slow down your computer Alter your…
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What is identity theft and how does it occur?
Identity theft occurs when fraudsters use your personal information without your knowledge or consent to take out bank accounts, credit cards, loans, state…
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How do I stop an internet banking payment I have made from debiting my account?
If you wish to cancel a payment you have made using Online Banking, please contact us to discuss.
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What will I be able to view?
You will be able to view and fully transact on the following existing: UK Retail current accounts Sterling current accounts Barclaycard (Retail (UK) products) You…