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I have registered for the Barclays app, but my Barclaycard account is not displayed in the app?
If you have registered successfully for the Barclays app and can view your other Barclays accounts in the app, but not Barclaycard, please call us on 0333…
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How can I obtain a certificate of interest for my savings accounts?
We’ll send you a statement for your personal accounts after 5 April, the end of the UK tax year. Your statement will contain a summary of the interest…
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How do I filter documents?
On your Online Banking Screen:1. Select the blue drop down arrow on the top right corner (under your name)2. Navigate to My documents and message3. Click…
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How do I add someone to my account?
You can either visit your local branch or post the required information to us. By Post If the party that is to be added is an existing Barclays…
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How long does it take to open an account with you?
It varies. If we receive a fully completed application from you, and your circumstances are straightforward, your account will probably be open in six…
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What is an 'Activation Code'?
Once you register, you will then be able to obtain an Activation Code to activate your Barclays app: The Activation Code only lasts for 24 hours The Activation…
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What do I do if I've lost my PINSentry or don't have it to hand?
If you have lost / misplaced your PINsentry, you have the following three options: If you have lost your PINsentry device, you can contact us to…
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What are your Opening Hours for Telephone Banking?
Private Bank Clients Our Telephone Banking Service is open: Days Opening Hours Monday - Friday 09.00 - 17.00 Saturday - Sunday Closed Please…
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My mobile phone is lost or stolen – what should I do?
Please Contact Us immediately. We’re here to help twenty-four hours a day, seven days a week.
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How do I send a message?
Log in to Online Banking with either PINsentry Card Reader or Mobile PINsentry. You can then access 'Chat' by clicking on the 'Message us' link found…