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How do I send a message?
Log in to Online Banking with either PINsentry Card Reader or Mobile PINsentry. You can then access 'Chat' by clicking on the 'Message us' link found…
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How do I order a replacement Debit Card?
On your Online Banking Screen:1. Navigate to Manage accounts 2. Click on Replace a damaged debit card 3. Follow the on screen instructions to order…
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How can I see the details and version of The Barclays app I am using?
You can see the details and version of The Barclays app on your device by completing the following steps. From your Barclays app 'Home' screen: Tap 'More' Tap…
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I've changed my name. What do I do?
If you've got married, divorced, or changed your name by deed poll, you can change your name on your accounts, bank cards and statements etc. Visit any…
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How can I turn off / on the cash machine feature, so I am unable / able to withdraw from an ATM?
You can self-serve via the Barclays App by following the below steps: From your Barclays app 'Home' screen: In 'Quick Links' - Tap 'Cards' Scroll…
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My card has been Lost / Stolen. What should I do?
Your card will need to be cancelled immediately. There are a number of options available to you: Via Online Banking On your Online Banking Screen,…
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How do I change the daily limit on how much I can withdraw from the ATM?
You can change the daily ATM cash withdrawal limit on your card, by completing the following steps: From your Barclays app 'Home' screen: Tap 'Cards' Scroll…
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What do the abbreviations / icons mean on my statement?
Any abbreviation / icon which appears next to a transaction on your statement will appear with an explanation, above your transaction listing. If you require…
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How can I view the Direct Debits on my account?
To view your Direct Debits complete the following steps. From your 'Home' screen Tap 'Pay & Transfer' Tap 'Manage your payments' Tap 'Manage Direct…
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How can I change a payment beneficiary's details?
To change a beneficiary's details you will need to delete the existing beneficiary and follow the instructions to set up a new beneficiary: On your Online…