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How do I set up an international payment?
On your Online Banking "Home" Screen: 1. Navigate to Move money2. Click on International payment3. Choose the account you want to make the payment from4.…
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How do I complain?
If you have a complaint about any aspect of our products or service then we would like to hear from you. For information on complaints including…
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What documentation will I need to provide in order to open an account?
The required information can be found here
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I have ordered a replacement Cheque book, how long will it take to receive it?
Once the request has been received we will order and post it to you: Location Timescalesfor Receipt UK 11 - 17 working days Europe 13 - 21…
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How do I view my IBAN?
You can view your IBAN via Online Banking, by completing the following steps. From your Online Banking 'Home' screen: Click onto the account…
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How can I amend my existing Standing Order?
You can self-serve via Online Banking by following the below steps: From your Home screen scroll down to the navigation icon bar Tap 'Manage your payments' Tap…
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Once requested how long will it take to receive my Certificate(s) of Interest?
We’ll produce the Certificate of Interest then post it to you: Location Timescale for Production Timescales for Delivery Timescalefor Receipt UK 4…
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I am going on holiday, do I need to advise you so that my card will work?
Not anymore. Our fraud detection systems are constantly verifying transactions to ensure your security when you use your debit card abroad. This means…
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What additional information needs to be included on international payments?
Certain countries require additional information to be supplied in payment instructions to enable the transaction to be completed successfully. Please…
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How can I see a list of all the standing orders and direct debits I’m paying?
From your Online Banking Screen: 1. Navigate to Move Money2. Click on Transfers, Standing Orders and Direct Debits 3. Select your account you want to search…