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Which accounts can I view in the Barclays app?
Once you’ve registered your current account, your personal accounts (including your Barclaycard personal accounts) which you view on Online Banking will…
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What’s a passcode?
Your passcode is your five-digit password that you use to log in to Online Banking. We recommend you change your passcode regularly to maximise your security.
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What are the benefits of your Relationship Managed Service?
You’ll benefit from personalised banking and Private Wealth Management tailored to your needs. Advantages include: Direct contact with your Relationship…
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I’ve ordered a Credit book for the first time with you, how long will it take to receive it?
It will take us 5 to 10 working days to produce your Credit book. We’ll then post it to you. Location Production After Production Timescales…
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Can I order a new PIN and a new card?
Was your card lost or stolen? Please contact us immediately to put a stop on your card. Call our 24-hour helpline on +44 (0) 1604 230 230. Was your…
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How can I make a complaint?
We're sorry that you feel the need to complain, but letting us know when you are unhappy with our service gives us the opportunity to put matters right…
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How can I find out the balance left on my mortgage?
We can tell you the balance you have left on your mortgage over the phone. Call us on +44 (0) 1624 684 305. Please tell us if you are looking for…
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What is the Overdraft(s) and Emergency Borrowing alert?
This alert keeps you informed if you pass into any Overdraft and/or Emergency Borrowing limits which will result in charges to your account. Subject to…
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How do I make a payment using the Barclays app?
Once you've logged in using your secure passcode, select one of the below options: Existing payee details held 'Payments' icon from the navigation bar Choose…
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How can I obtain a certificate of interest for my mortgage?
You can Contact Us and we will send your mortgage certificate of interest to you through the post. Please note, if you are a resident of Jersey, Guernsey…