Ask a question
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Can I have an overdraft / increase my existing overdraft on my account?
Having an overdraft applied to your account or increasing an existing overdraft is subject to status. Please Contact Us to discuss further.
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What are sent documents?
These are documents you’ve sent us via Online Banking secure messages.
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How do I get a passcode?
Please register for Online Banking and we’ll e-mail your membership number within 24 hours (if we hold your e-mail address), or send to you…
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What is LIBOR?
This is the London Interbank Offered Rate booked for the deal. LIBOR is the average interest rate that leading London banks charge when lending to other…
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How can I receive my statements electronically / go paperless?
You can update your preferences via Online Banking by completing the following steps. From your Online Banking 'Home' screen: Click 'Profile' Click…
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How do I use my Chip and PIN card in a shop?
You’ll see a till with a PIN pad, a small device with a keypad, a screen and a slot for your card. You or the shopkeeper will insert your card into…
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Do you offer tracker rate mortgages?
Yes – we have a range of tracker rate mortgages. To find out more click on the relevant link below. International clients Further information Local…
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How do I stop receiving marketing information from you?
We occasionally send details about special offers, products and services that we feel would interest you. If you’d prefer not to receive any marketing…
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For foreign exchange deals, what does the remaining balance mean?
This is the amount left if the deal hasn’t been fully exercised.
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Can I use Barclays Cloud It if I have Third Party access in Online Banking?
Third party access isn’t possible with Barclays Cloud It.