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What is the difference between the interest amount and interest rate?
The interest amount is the total interest you must pay on the deal. The interest rate is the rate at which the interest is calculated.
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Do you have any advice on how to fight fraud?
Please keep your banking details safe and do not divulge them to strangers without reason and checking credentials. If you think you've been the victim…
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How do I pay a company in the UK?
You can self-serve via Online Banking, by following the below steps: From the 'Home' screen: Click 'Pay' at the side of any account Choose the account…
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I’m trying to stop a cheque via Online Banking but the account I used for the cheque isn’t listed. What should I do?
Please Contact Us, we'll be happy to help.
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Do I need to delete my personal details from this computer?
Are you selling this computer, giving it away, or throwing it away?Or is it a public computer?Then we would strongly recommend you delete any saved personal…
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Is it safe to save my details?
Yes, because we only save your surname and membership number. To log in, you still need to provide your secret passcode and memorable word, which we don’t…
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My personal details have changed and I have a mortgage with you. What should I do?
Please let us know as soon as you can. Call us on +44 (0) 1624 684 305. If you are experiencing financial difficulties, there are a number of different…
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How can I avoid card fraud when abroad?
To protect yourself from card fraud: Look after your card Never leave your card in your hotel unless you lock it away in the safe. Swipe your own…
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Why can’t I see statements of my accounts?
You can’t receive online statements for all accounts. To view online statements: On the Online Banking screen: Select "Profile" Under section "My…
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What are the various payment types?
We have three payment types: 1. Urgent All urgent payments you’ve made in any currency. 2. Transfer Transfers you’ve made between your own Barclays…