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How do I set up / amend my marketing preferences on Online Banking?
From your Online Banking 'Home' Screen: Click on the 'Profile' icon in the top right of the screen Click on 'Marketing preferences' If needed, you…
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How many days in advance can I arrange a transfer?
You can set up a transfer 365 days in advance. The date you choose is the date the money will leave your account. You can only choose UK banking…
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I'm thinking of remortgaging, what do I do?
To find out more about moving your mortgage to us, click on the relevant link below International clients Further information Local Island clients…
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Can I send an alert to more than one person, in Barclays Cloud It?
No, you can only send an alert to yourself, using the contact details that you registered Online Banking with.
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Are there penalties if I make withdrawals from my account?
It depends what account you hold and how you use it. To discuss whether you might be charged for making withdrawals, please Contact Us
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What is a personal firewall?
A personal firewall protects your computer. It works as a barrier between your personal computer and the Internet, stopping malicious software from attacking…
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What are software updates and patches?
Software updates and patches close holes – or weaknesses – in your computer’s software. So it’s important to keep them up to date to protect your…
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What is the maturity date?
The maturity date is the last date you can exercise your option.
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Should I ever give my PIN online or over the phone?
No. You should only use your PIN in a cash machine or in a Chip and PIN machine, for example when making a purchase in a shop. To pay for things over…
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In payments, what does carried forward mean?
When completing an online payment, if you get the payment status 'carried forward' please contact us so we can ensure your payment is completed without…