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When will you process my payment?
Please view our cut off times.
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What are Trojans?
A Trojan is a malicious ‘hidden’ program that is installed when you download a program you want. Sometimes a Trojan can cause damage to your…
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How often will I receive a Mortgage Statement?
We'll send you a Mortgage Statement annually. This shows: The monthly payments you have made in the past 12 months Your mortgage balance (as at a given…
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What is Barclays share price today?
See today’s Barclays Share Price
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What is Card-not-Present fraud and do I need to do anything to protect myself?
Card-not-Present fraud is currently the most common type of card fraud in the UK. It occurs when a fraudster steals your card details and uses them to…
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What does the term 'Phishing' mean?
Phishing is the term used when fraudsters gather confidential information by sending out emails, instant messages that direct individuals to bogus websites…
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What is the Lotto Prize / Advance Fee scam that I've been made aware of?
Within both scams, the victim is asked for a payment up front in return for receiving a substantial amount of money. The fraudster will advise that the…
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What is Social Engineering and do I need to do anything to protect myself?
Social engineering is a term that describes a non-technical kind of intrusion that relies heavily on human interaction and often involves tricking other…
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What is APR?
The Annual Percentage Rate (APR) shows the overall cost of the credit for comparison purposes, expressed as an annual rate of charge. It allows you to…
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How can I keep my passcodes, PINs and memorable words safe?
To keep your security information safe: Never give personal or account details to anyone who contacts you unexpectedly – even if they claim to be from…