Online Banking
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How do I change my five-digit passcode?
1. Select the blue drop down arrow on the top right corner (under your name)2. Navigate to My Details and Change passcode and memorable word3. Follow the…
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In payments, what does "Rejected by bank" mean?
This means that, unfortunately, we’ve had to reject your payment or transfer. Wish to call us to discuss this further? Please Contact us
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How can I set up a regular payment / standing order?
On your Online Banking Screen:1. Navigate to Move Money2. Click on Set up a standing order3. Choose the account you want to make the payment from4.…
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How do I set, amend or remove my Notification Alert Preferences?
From your Online Banking homepage: Click on the 'Profile' icon at the top right corner of the screen Click 'Notification preferences' You will then be…
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How do I get a memorable word?
When you log in for the first time, we’ll ask you to choose a memorable word. Your memorable word must: Have six to eight letters It must NOT contain: Numbers Punctuation Spaces Special…
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How do I stop a cheque?
1. Please log into Online Banking 2. Select Manage Accounts tab 3. Select All online services …
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How do I set up an international payment?
On your Online Banking "Home" Screen: 1. Navigate to Move money2. Click on International payment3. Choose the account you want to make the payment from4.…
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How do I view my IBAN?
You can view your IBAN via Online Banking, by completing the following steps. From your Online Banking 'Home' screen: Click onto the account…
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How do I rearrange my accounts into an order I want to see them?
You can self-serve by completing the following steps. From your Online Banking 'Home' screen: Select the account you wish to move Click the icon to the…
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How do I upload a Document to Barclays Cloud It?
1. When you are in Barclays Cloud it, select the 'Add' icon in the menu bar. 2. Browse to find your document on your computer and then enter a document…