Online Banking
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How can I make a domestic payment?
From your Online Banking "Home" screen: 1. Please log into Online Banking. You will need to log in with PINsentry to make a payment to a new payee.If you…
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How do I transfer money between my Barclays accounts in international currencies?
From your Online Banking Home Screen: Select the Account you want to transfer from Tap the 'Transfer' icon to the right of your account balance Select…
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How do I change my memorable word?
Please log in to Online Banking. You will need to log in to Online Banking via PINsentry to change your memorable word.1. Under Step 1 enter your surname…
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What’s a passcode?
Your passcode is your five-digit password that you use to log in to Online Banking. We recommend you change your passcode regularly to maximise your security.
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What is the latest cleared / available balance?
Your available balance is the most up to date balance, excluding any uncleared cheques paid into your account and any payments made that haven't been processed…
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How can I amend my existing Standing Order?
You can self-serve via Online Banking by following the below steps: From your Home screen scroll down to the navigation icon bar Tap 'Manage your payments' Tap…
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Can I order a new PIN and a new card?
Was your card lost or stolen? Please contact us immediately to put a stop on your card. Call our 24-hour helpline on +44 (0) 1604 230 230. Was your…
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What should I do if the company I want to pay isn’t listed?
First, try different search terms to find the company: Search using the company's name exactly as it appears on your bill Search using just a word from…
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How can I make a transfer to another one of my accounts?
From your Online Banking Home Screen: Select the Account you want to transfer from Tap the 'Transfer' icon to the right of your account balance Select…
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How can I see a list of all the standing orders and direct debits I’m paying?
From your Online Banking Screen: 1. Navigate to Move Money2. Click on Transfers, Standing Orders and Direct Debits 3. Select your account you want to search…