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How do I cancel or reduce my overdraft?
To cancel or reduce your overdraft please Contact Us.
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How do I pay a company in the UK?
You can self-serve via Online Banking, by following the below steps: From the 'Home' screen: Click 'Pay' at the side of any account Choose the account…
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How can I find out information about mortgage payment holidays due to COVID-19?
We're here to support our clients to overcome challenges We recognise the importance of providing support for our clients who may suffer hardship…
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In payments, what does Cancellation Pending mean?
This means our system is attempting to cancel this payment following your request.
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How often will I receive a mortgage statement?
We'll send your mortgage statements annually. This will show:The monthly payments you've made in the last twelve months Your mortgage balance (at a given…
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I am thinking of moving house. What mortgages do you offer?
We offer a range of mortgages for home movers. International clients Find out more Local Island clients (Jersey, Guernsey, IOM) Find out more
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When will you process my payment?
Please view our cut off times.
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How do I set up a Sterling Standing Order to an existing payee?
You can set up a Standing Order to an existing payee in the Barclays app by completing the following steps: On your mobile banking home screen, tap…
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What should I do if I don’t recognise some of the transactions on my account?
Your security is our utmost priority.This is why we display your last log in date whenever you log in.Didn't log in on that date? Check there are no suspicious…
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How do I search for something in Online Banking?
You can self-serve by completing the following steps. From your 'Home' screen: Click 'Search' to begin - in the top right hand corner of the screen A…