Ask a question
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Can I have an overdraft / increase my existing overdraft on my account?
Having an overdraft applied to your account or increasing an existing overdraft is subject to status. Please Contact Us to discuss further.
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What does Deduct all charges from the payment mean?
This is when all the charges are deducted from the money you’re transferring.So your recipient will receive less than the amount you specified. Important Since…
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How can I personalise the Contactless Payment Limit on my Sterling Debit Card?
You can set a personalised Contactless Payment Limit on your Sterling Debit Card. This limit can be from £5 upto £100, in multiples of £5.Alternately,…
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How long will it take to receive my Sterling Debit Card PIN re-advice?
Delivery will take: Destination Timescale to receipt of PIN Re-advice(Production and Postage) UK 5 - 6 working days Europe 7 - 10 working days Rest…
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What services do you have for disabled clients?
We have a range of services, including statements in Braille or large print and brochures in Braille, large print or audio. To find out more…
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What are sent documents?
These are documents you’ve sent us via Online Banking secure messages.
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I have already set up payees / beneficiaries on my account via Online Banking. Can I use the Barclays app to make payments to these payees?
You can make payments to the following: International Accounts Any existing beneficiary in Online Banking. Set-up New Payees You can set up New Payees…
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I'm worried about becoming a victim of cheque fraud, what can I do to protect myself?
The below actions can help protect you against becoming a victim of cheque fraud: Don’t accept cheques from people you don’t know and/or trust Be…
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What are my account Terms and Conditions?
When you opened your first account, you signed a Client Agreement. Your Client Agreement outlined your Terms and Conditions, which we update from time…
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How can I receive my statements electronically / go paperless using my Barclays app?
You can change to paperless statements and documents, by completing the following steps: From your Barclays app 'Home' screen: Tap 'More' Tap…