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What statements can I see on Online Banking?
You can see two types of statements on Online Banking: Foreign Currency UK Sterling
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I am interested in a mortgage can you give me some details?
We offer a range of mortgages. To find out more, click on the relevant link below: International Banking clients Buying a UK property Find out…
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How can I amend my existing Standing Order?
You can self-serve via Online Banking by following the below steps: From your Home screen scroll down to the navigation icon bar Tap 'Manage your payments' Tap…
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What is LIBOR?
This is the London Interbank Offered Rate booked for the deal. LIBOR is the average interest rate that leading London banks charge when lending to other…
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Can I have an overdraft / increase my existing overdraft on my account?
Having an overdraft applied to your account or increasing an existing overdraft is subject to status. Please Contact Us to discuss further.
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How can I receive my statements electronically / go paperless?
You can update your preferences via Online Banking by completing the following steps. From your Online Banking 'Home' screen: Click 'Profile' Click…
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How can I avoid card fraud when abroad?
To protect yourself from card fraud: Look after your card Never leave your card in your hotel unless you lock it away in the safe. Swipe your own…
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Why can’t I see statements of my accounts?
You can’t receive online statements for all accounts. To view online statements: On the Online Banking screen: Select "Profile" Under section "My…
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Do you offer tracker rate mortgages?
Yes – we have a range of tracker rate mortgages. To find out more click on the relevant link below. International clients Further information Local…
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What are sent documents?
These are documents you’ve sent us via Online Banking secure messages.