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How can I see the details and version of The Barclays app I am using?
You can see the details and version of The Barclays app on your device by completing the following steps. From your Barclays app 'Home' screen: Tap 'More' Tap…
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How can I see all the services available via my Online Banking?
You can self-serve by completing the following steps: From your 'Home' screen: To begin click any of the tabs - at the top of your 'Home' screen - a list…
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How do I make an International Payment?
You can self-serve by completing the following steps: Tap 'Pay & Transfer' Tap 'International Payment' Choose the amount you want to send in…
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How can I change the 'log-out time' of The Barclays app on my device?
Whether you're in the app or have it open, for your security, we'll automatically log you out if you don't use it for a certain amount of time. You can…
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I hold a joint account with someone who has passed away, what action do I need to take?
Please accept our condolences, we appreciate this must be an extremely difficult time for you. Please be reassured that you will be able to continue with…
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What do I do if I cannot remember my memorable word?
You can log in to Online Banking via PINsentry to change your memorable word if you cannot remember it:1. Under Step 1 enter your surname and your Barclays…
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I am abroad and my card is not working. Can you help?
Please Contact Us
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My mobile phone is lost or stolen – what should I do?
Please Contact Us immediately. We’re here to help twenty-four hours a day, seven days a week.
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How far back can I view my historical transactions on Online Banking?
Transactions are viewable up to 5 years worth in total. PDF statements are available on a 12 month rolling basis on the 'Account Detail' screen. If you…
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How do I cancel an International Payment (BIP) or Same Day Payment (CHAPS) in Online Banking?
On your Online Banking 'Home' Screen: Click on 'Move Money' Click on 'Manage international and same day payments' Select the account you wish to…