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How do I protect the identity of loved ones who’ve passed away?
There are three main organisations that offer this service: The Bereavement Register Deceased Preference Service Mailing Preference Service
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How can I stop my Debit Card being used in certain types of retailers?
From your Barclays app 'Home' screen: Select 'Cards' under the 'Account Management' section Choose the relevant card - if you have multiple cards - use…
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How do I make an urgent payment in any currency?
From your Online Banking Home Screen: 1. Navigate to Move Money2. Click on International Payment 3. Following the on screen instructions to make an international…
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What does Indicative Consolidated Balance mean?
Your Indicative consolidated balance is the balance of all your accounts added together. It’s indicative because we use a blanket exchange rate…
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How do I make a transfer using the Barclays app?
To make sure your money is where you need it, please check out our handy video to see how to move money between your accounts quickly and safely: https://ciiom.barclays.com/digital-services/mobile-banking/barclays-mobile-banking-support/
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I am having trouble making a payment to my Barclaycard using the Barclays app. Why is this?
Please contact us to discuss by calling +44(0)333 200 1014.
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Can I change my PIN?
Yes. If you find it hard to remember your PIN, you can choose a more memorable one at most Barclays cash machines (this facility is not available when…
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How can I cancel a Sterling Standing Order?
You can cancel a Standing Order in the Barclays app, by completing the following steps: From the Home screen select 'Pay and Transfer' from the navigation…
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How can I make a Bill Payment on Mobile Banking?
You can self-serve via Mobile Banking by following the below steps: From the Mobile Banking 'Home' screen: Tap ‘Pay & Transfer’ Tap…
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What should I do if the company I want to pay isn’t listed?
First, try different search terms to find the company: Search using the company's name exactly as it appears on your bill Search using just a word from…