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Do you provide left-hand cheque books?
Yes, we do provide left handed cheque books. These are provided by request only. To request a left handed cheque book, please Contact Us and we'll…
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Can I use Chip & PIN outside the UK?
Yes. Chip and PIN is in many countries worldwide – so you may need your PIN to make purchases abroad. Unlike the UK, you won’t find a PIN unlock or…
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When will I need to use my five-digit passcode?
You will need to use your five-digit passcode every time you log into Barclays Online Banking. You will only be required to use your memorable word if…
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What do I do if I didn’t log in when Online Banking states?
Your security is our utmost priority. We display your last log-in date and last submitted payment date whenever you log in.Didn't log in on that date? Check…
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My Sterling Debit Card is due to expire soon? When will I receive my replacement?
A replacement card will be automatically sent 4 weeks prior to your old card expiring. If you have not received your replacement card 1 week prior to your…
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I want to cancel my Online Banking Membership. What will that mean for my Barclays app?
You’ll be able to see the account you first registered and the accounts within the same profile. All other items, for example Business Accounts, will…
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What is the auto-rollover period for Treasury Deposits?
To help you control your Deposits with ease, we automatically reinvest – or rollover – your money into a new deal after a set term. The auto-rollover…
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My surname has changed. Can I use my new surname to log in to Online Banking?
Yes, but for security reasons, we’ll need to see proof of your name change first. If you’re a Private Bank client: Please take legal proof of…
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What is the purpose of the 'App Identity'/ AppID?
AppID lets us know which device you have registered the Barclays app on.We may ask you to confirm the ID to help us broaden the number of apps, or locations,…
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What do I have to do as a first time user?
Once you have registered, you will be sent: 12 digit membership number by email (if we hold your email address) or by post 5 digit passcode through the…