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How can I Enable / Disable Face ID on my iOS device?
You can enable / disable Face ID by completing the following steps. To Enable Face ID From your Barclays app 'Home' screen: Tap 'More' from the navigation…
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What are the cut off times for sending a payment(s) via Online Banking
Please use the following links to find out our Payment cut-off times for Online Banking: Residents in Channel Islands & Isle of Man Personal…
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How do I download a Statement on my account?
You have several options available to Download a Statement: Via Online Banking Available immediately On your Online Banking Screen, follow the…
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What are the opening hours for your Guernsey Branch?
Our Guernsey Branch is open during the following times: Day Opening Hours Monday 08.30 - 16.00 Tuesday 08.30 - 16.00 Wednesday 09.30 - 16.00 Thursday 08.30…
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How much notice do I need to give to arrange a Cash Collection?
Ideally, please let us know 5 working days before (but as a minimum, at least 2 days before), you want to collect the money.
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In payments, what does "Rejected by bank" mean?
This means that, unfortunately, we’ve had to reject your payment or transfer. Wish to call us to discuss this further? Please Contact us
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What is Cloud It?
Barclays 'Cloud It' is designed as a secure place to upload, store and manage your important documents. It allows you to access the files you want, whenever…
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How do I set, amend or remove my Notification Alert Preferences?
From your Online Banking homepage: Click on the 'Profile' icon at the top right corner of the screen Click 'Notification preferences' You will then be…
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How can I set up a regular payment / standing order?
On your Online Banking Screen:1. Navigate to Move Money2. Click on Set up a standing order3. Choose the account you want to make the payment from4.…
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What if I get my Barclaycard PIN wrong?
You have three chances to enter your PIN correctly. If you enter your PIN incorrectly three times in a row, your PIN will be locked. This will happen…