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What additional information needs to be included on international payments?
Certain countries require additional information to be supplied in payment instructions to enable the transaction to be completed successfully. Please…
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How can I View / Order a redemption statement / settlement amount via "The Barclays app"?
From your Barclays app 'Home' screen: 1. Tap 'Mortgage accounts' and select the account 2. Scroll up - Tap 'Get a settlement amount' 4. Tap and select…
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What documentation will I need to provide in order to open an account?
The required information can be found here
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Can I postpone my loan repayments for a month or two?
Our loan agreements do not allow you to take repayment breaks. It is possible to change your repayment date, although additional interest may be charged. To…
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How do I complain?
If you have a complaint about any aspect of our products or service then we would like to hear from you. For information on complaints including…
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How can I make a complaint?
We're sorry that you feel the need to complain, but letting us know when you are unhappy with our service gives us the opportunity to put matters right…
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Can I change my PIN?
Yes. If you find it hard to remember your PIN, you can choose a more memorable one at most Barclays cash machines (this facility is not available when…
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What savings accounts do you offer?
We have a range of savings accounts to suit a range of needs. International clients Find further information here Local Island clients (Jersey,…
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Can I change my PIN for my ATM Sterling Card or Debit Card using Online Banking?
No. To change your PIN, please go to any Barclays ATM in the UK, including IOM and Channel Islands.
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How can I Enable / Disable Face ID on my iOS device?
You can enable / disable Face ID by completing the following steps. To Enable Face ID From your Barclays app 'Home' screen: Tap 'More' from the navigation…