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How do I suspend the alerts?
It is possible to apply a permanent or temporary suspension to your Text Alert Preferences. To apply a temporary suspension to the alerts between two…
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How do I search transactions on my account?
You can self-serve, by completing the following steps: From 'Manage Accounts' Tap on the account you want to search Tap 'Search transactions' You…
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How can I see a list of all the standing orders and direct debits I’m paying?
From your Online Banking Screen: 1. Navigate to Move Money2. Click on Transfers, Standing Orders and Direct Debits 3. Select your account you want to search…
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How do I apply / register for Online Banking?
To apply / register please contact us
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I uploaded a Word document to 'Barclays Cloud It', but when I view it - I see a PDF?
We still have your Word document stored. If you download it, you’ll receive it in the same format you uploaded. We use a standard viewer, to allow you…
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What is the auto-rollover period for Treasury Deposits?
To help you control your Deposits with ease, we automatically reinvest – or rollover – your money into a new deal after a set term. The auto-rollover…
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What is the closing balance?
This is the total amount you had in your account at the close of business last night.
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What is the overdraft limit?
This is the maximum amount we’ve authorised you to borrow.
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How do I cancel a Sterling Standing Order / regular payment?
To Cancel a Sterling Standing Order complete the following steps: From the Homescreen scroll down to navigation bar of icons and select 'Manage…
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I've ordered a cheque book for the first time with you. How long will it take to receive it?
It will take us 4 to 5 working days to produce your cheque book. We’ll then post it to you: Location Production After Production Timescales for receipt In…