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How can I obtain a certificate of interest for my mortgage?
You can Contact Us and we will send your mortgage certificate of interest to you through the post. Please note, if you are a resident of Jersey, Guernsey…
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How do I set up a Sterling Standing Order to an existing payee?
You can set up a Standing Order to an existing payee in the Barclays app by completing the following steps: On your mobile banking home screen, tap…
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What is an auto rollover for Treasury Deposits?
To help you control your deposits with ease, we automatically reinvest – or rollover – your money into a new deal after a set term. You can either…
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How often will I receive a mortgage statement?
We'll send your mortgage statements annually. This will show:The monthly payments you've made in the last twelve months Your mortgage balance (at a given…
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I want to cancel my Online Banking Membership. What will that mean for my Barclays app?
You’ll be able to see the account you first registered and the accounts within the same profile. All other items, for example Business Accounts, will…
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How do I cancel a regular overseas payment / standing order?
To cancel please Contact Us
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How do I change my five-digit passcode?
1. Select the blue drop down arrow on the top right corner (under your name)2. Navigate to My Details and Change passcode and memorable word3. Follow the…
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Am I eligible for a mortgage?
To find out more about mortgages click on the relevant link below: International Banking clients Buying a UK property Find out more Local Island…
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How do I use my Chip and PIN card in a shop?
You’ll see a till with a PIN pad, a small device with a keypad, a screen and a slot for your card. You or the shopkeeper will insert your card into…
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How do I make a transfer using the Barclays app?
To make sure your money is where you need it, please check out our handy video to see how to move money between your accounts quickly and safely: https://ciiom.barclays.com/digital-services/mobile-banking/barclays-mobile-banking-support/