Ask a question
-
How do I stop receiving marketing information from you?
We occasionally send details about special offers, products and services that we feel would interest you. If you’d prefer not to receive any marketing…
-
My debit card is damaged — what should I do?
Order a new card online: Please log in to Online Banking. Click Manage accounts. Under Card Services select Replace a damaged debit card Follow the…
-
I have already set up payees / beneficiaries on my account via Online Banking. Can I use the Barclays app to make payments to these payees?
You can make payments to the following: International Accounts Any existing beneficiary in Online Banking. Set-up New Payees You can set up New Payees…
-
How do I cancel a Foreign Currency Account Transfer in Online Banking?
On your Online Banking 'Home' Screen: Click on 'Move Money' Click on 'Foreign currency account transfers' Select the account you wish to view and…
-
How do I protect the identity of loved ones who’ve passed away?
There are three main organisations that offer this service: The Bereavement Register Deceased Preference Service Mailing Preference Service
-
What do I do if I didn’t log in when Online Banking states?
Your security is our utmost priority. We display your last log-in date and last submitted payment date whenever you log in.Didn't log in on that date? Check…
-
My surname has changed. Can I use my new surname to log in to Online Banking?
Yes, but for security reasons, we’ll need to see proof of your name change first. If you’re a Private Bank client: Please take legal proof of…
-
How do I request an overdraft, or increase my existing Overdraft?
Please Contact Us to discuss your requirements.
-
What should I do if I receive a suspicious email or text message?
We’ll never send you an email or text asking for personal information, or redirecting you to our online banking system. Please delete all messages without…
-
What is SEPA?
SEPA stands for Single Euro Payments Area. Devised by the European Central Bank and the EC, it is a single payment market in the UK. The advantages of…